What should I do for my chargeback demand via Card Payment?

In case of a chargeback demand for a Card Payment transaction, please contact our customer support team via 0850 532 5040 or cc@payby.me mail address. Our Customer Support agents will be needing transaction date, service and your cards first 6 last 4 digits in order to investigate your transaction. If your demand is accepted, you will receive your chargeback directly to your card.

What should I do for my chargeback demand via Mobile Payment?

In case of a chargeback demand for a Mobile Payment transaction, please contact our customer support team via 0850 532 5040 or cc@payby.me mail address. Our Customer Support agents will be needing transaction date, service and your GSM number in order to investigate your transaction. If your demand is accepted, your refund process will take place according to your operator. 

What should I do for my chargeback demand via ISP Billing?

In case of a chargeback demand for an ISP Billing transaction, please contact our customer support team via 0850 532 5040 or cc@payby.me mail address. Our Customer Support agents will be needing transaction date, service and your registered e-mail address in order to investigate your transaction. If your demand is accepted, it will be directed to the Internet Service Provider.

In which cases I have a right to receive chargeback?

In below cases your demand of chargeback is justified: 

  • When you are charged, but didn't received item/service
  • In case of a technical issue caused by Operator/Bank/Content Provider
  • In subscription services you didn't receive the benefits

For these cases you will receive your chargeback in short time.  For issues other than these, please contact our Customer Support team.