In case of a chargeback demand for a Card Payment transaction, please contact our customer support team via 0850 532 5040 or [email protected] mail address. Our Customer Support agents will be needing transaction date, service and your cards first 6 last 4 digits in order to investigate your transaction. If your demand is accepted, you will receive your chargeback directly to your card.
In case of a chargeback demand for a Mobile Payment transaction, please contact our customer support team via 0850 532 5040 or [email protected] mail address. Our Customer Support agents will be needing transaction date, service and your GSM number in order to investigate your transaction. If your demand is accepted, your refund process will take place according to your operator.
In case of a chargeback demand for an ISP Billing transaction, please contact our customer support team via 0850 532 5040 or [email protected] mail address. Our Customer Support agents will be needing transaction date, service and your registered e-mail address in order to investigate your transaction. If your demand is accepted, it will be directed to the Internet Service Provider.
In below cases your demand of chargeback is justified:
- When you are charged, but didn't received item/service
- In case of a technical issue caused by Operator/Bank/Content Provider
- In subscription services you didn't receive the benefits
For these cases you will receive your chargeback in short time. For issues other than these, please contact our Customer Support team.
If you have a refund demand for a payment, you can reach out to our Customer Services via 0850 532 50 40 or [email protected]
If your refund demand is accepted. Your chargeback will take place in a time frame differentiates according to the regarded payment options, mobile operator/bank and content provider. For detailed information, please reach out to our customer service.